CCMSports.com - Corporate - Sticks Warranty

OPS Sticks Policy & Procedures

Reebok-CCM Hockey endeavours to produce sticks of the highest quality, performance and durability. As such, Reebok-CCM Hockey composite one piece sticks and shafts are covered by a manufacturer’s warranty against manufacturing defects for 30 days from date of purchase by consumer. This warranty does not apply to Composite Goalie sticks, blades and to Pro, Junior, or College team sales. Reebok-CCM Hockey will replace a composite one piece stick or shaft if we determine upon inspection of the product and upon receiving the original sales receipt with the return coupon, that:

The breakage occurred within 30 days of purchase by consumer; and
The breakage is a result of a manufacturing defect.

Damage due to the following will not be covered by this warranty:

The breakage is a result from contact with another player, skate blade, goal post or rink boards.The blade is exposed to any type of open flame or heat source which modifies the curvature of the blade.The blade is tampered with a rasp, file or sandpaper.
The composite shaft or blade is exposed to an open flame or overheating.

The customer will receive a maximum of 1 replacement under this warranty program. For example, if the customer breaks his/her composite one piece stick or shaft within 30 days of purchase and gets a replacement from Reebok-CCM Hockey under warranty and breaks it, the customer will not receive another stick or shaft regardless of when the replacement breaks. How to return your defective composite one piece stick or shaft:

Call 1-800-644-1677
or E-mail ops@reebokccm.com and Reebok-CCM Hockey will issue a Return Authorization Number plus shipping instructions.

Return the entire composite one piece stick or shaft and the original receipt to Reebok-CCM Hockey at the address below.

Canadian consumers will be asked to send the product to the following address: Reebok-CCM Hockey c/o Warranty Dept. 3400 Raymond-Lasnier Montreal (Quebec) H4R 3L3 CANADA (514) 461-8000

U.S.A. consumers will be asked to send the product to the following address:

Reebok-CCM Hockey U.S., Inc. c/o Warranty Dept. 241 Waits River Road, Bradford, VT 05033 UNITED-STATES

If Reebok-CCM Hockey determines your composite one piece stick or shaft broke as a result of a manufacturing defect within 30 days of purchase, Reebok-CCM Hockey will replace your composite one piece stick or shaft. The replacement will be shipped at Reebok-CCM Hockey’s expense.

If Reebok-CCM Hockey determines your composite one piece stick or shaft is not covered under warranty or that you failed to meet the criteria described above, your product will be returned to you at your expense. All decisions by Reebok-CCM Hockey’s Warranty Department are final.

Download the return coupon (PDF)